Listar por tema "Six Sigma"
Mostrando ítems 1-4 de 4
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A method for evaluating the quality service of a user unit in a water service company in Colombia
(Cartagena de Indias, 2020)This research study proposes a method to evaluate the quality of service of a user service unit in a water service company in Colombia. Based on the theoretical foundation associated with the quality of service and the Six ... -
A Six Sigma approach to measure service quality in key dependencies of a government ministry
(Cartagena de Indias, 2021)This research proposes a method for measuring the quality of service to citizens about Complaints, Claims, and Suggestions addressed to the dependencies of a Government Ministry. The proposed method is applied using the ... -
Evaluation of Educational Quality Under a Six Sigma Approach to Engineering Degrees in Colombia
(Cartagena de Indias, 2022)In this research, a methodology is developed to measure the quality of the Colombian educational system by analyzing universities and their academic programs. For the above, a Six Sigma approach is used as a tool for ... -
Six Sigma method to assess the quality of the service in a gas utility company
(Cartagena de Indias, 2022-03-14)A method to evaluate the quality of service of a customer service centre is proposed based on Six Sigma, and through an empirical and rational approach that allowed an objective perspective during the development of the ...
Universidad Tecnológica de Bolívar - 2017 Institución de Educación Superior sujeta a inspección y vigilancia por el Ministerio de Educación Nacional. Resolución No 961 del 26 de octubre de 1970 a través de la cual la Gobernación de Bolívar otorga la Personería Jurídica a la Universidad Tecnológica de Bolívar.