Plataforma europea de Resolución de Litigios en Línea (RLL): ecosistema digital en vía de extinción
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Date
2024-12-31
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Abstract
A través del Reglamento (UE) 3228/2024 del Parlamento Europeo y Consejo se derogó el Reglamento (UE) 524/2013 y se modificaron los Reglamentos (UE) 2394/2017 y (UE) 1724/2018 para la supresión del ecosistema digital de Resolución de Litigios en Línea (RLL), el cual tenía tres funcionalidades principales: informar acerca de los alcances jurídicos del derecho del consumo, facilitar canales de comunicación directos para la gestión de disputas de forma directa y sugerir vías de solución de conflictos cuando la auto composición no es posible. Esta decisión responde a que se trataba de un diseño formalista con múltiples cuestionamientos antiformalistas. Entre otras razones, se evidenció que este ecosistema digital no materializa los derechos de los consumidores a plenitud, lo cual es sistematizado en el presente artículo con un enfoque hermenéutico crítico fundamentado en métodos cualitativos.
Through Regulation (EU) 3228/2024 of the European Parliament and Council, Regulation (EU) 524/2013 was repealed and Regulations (EU) 2394/2017 and (EU) 1724/2018 were modified for the suppression of the digital ecosystem of Online Dispute Resolution (OLR), which had three main functionalities: informing about the legal scope of consumer law, facilitating channels direct communication channels to manage disputes directly and suggest ways to resolve conflicts when self-composition is not possible. This decision responds to the fact that it was a formalist design with multiple anti-formalist questions. Among other reasons, it was evident that this digital ecosystem does not fully materialize consumer rights, which is systematized in this article with a critical hermeneutical approach based on qualitative methods.
Through Regulation (EU) 3228/2024 of the European Parliament and Council, Regulation (EU) 524/2013 was repealed and Regulations (EU) 2394/2017 and (EU) 1724/2018 were modified for the suppression of the digital ecosystem of Online Dispute Resolution (OLR), which had three main functionalities: informing about the legal scope of consumer law, facilitating channels direct communication channels to manage disputes directly and suggest ways to resolve conflicts when self-composition is not possible. This decision responds to the fact that it was a formalist design with multiple anti-formalist questions. Among other reasons, it was evident that this digital ecosystem does not fully materialize consumer rights, which is systematized in this article with a critical hermeneutical approach based on qualitative methods.
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Perilla Granados, Juan Sebastián Alejandro. Plataforma europea de Resolución de Litigios en Línea (RLL): ecosistema digital en vía de extinción. EJPLT, 2024(2), p. 1-14.